Warranty Information

At digital-porto.shop, we stand behind the quality and reliability of our products. We are committed to providing our customers with peace of mind through comprehensive warranty coverage. Below is detailed information on the warranties we offer for our digital cameras, electric scooters, and portable generators.

1. Digital Cameras

Warranty Period: All digital cameras purchased from digital-porto.shop come with a 1-year limited warranty from the date of purchase.
Coverage: This warranty covers any defects in materials or workmanship under normal use. It includes repair or replacement of the defective parts or products.
Exclusions: The warranty does not cover damage caused by:
- Improper use or handling
- Accidents or unauthorized modifications
- Exposure to extreme conditions (heat, moisture, etc.)
- Normal wear and tear
Claim Process: To make a warranty claim, please contact us at support@digital-porto.com with your order number and a description of the issue. We will provide instructions for returning the product for repair or replacement.

2. Electric Scooters

Warranty Period: Our electric scooters are covered by a 6-month limited warranty from the date of purchase.
Coverage: The warranty includes coverage for manufacturing defects in the motor, battery, and frame. We will repair or replace parts that are deemed defective under normal usage.
Exclusions: This warranty does not cover:
- Damage due to misuse, abuse, or neglect
- Accidental damage, including impacts or water exposure
- Tires, brakes, and other consumable parts
- Unauthorized modifications or repairs
Claim Process: If you experience an issue with your electric scooter, please reach out to us at support@digital-porto.com. Provide your order number and details of the issue, and we will assist you with the warranty process.

3. Portable Generators

Warranty Period: Our portable generators come with a 1-year limited warranty from the date of purchase.
Coverage: The warranty covers defects in materials and workmanship, including the engine, alternator, and electrical components. We will repair or replace defective parts at no cost to you.
Exclusions: The following are not covered by the warranty:
- Damage from improper usage, maintenance, or storage
- Wear and tear on parts such as filters, spark plugs, and batteries
- Damage caused by running the generator in unsuitable conditions (e.g., excessive load, insufficient ventilation)
Claim Process: To file a warranty claim, please contact us at support@digital-porto.com with your order details and a description of the issue. We will guide you through the process of repairing or replacing your generator.

4. General Warranty Terms

Proof of Purchase: A valid proof of purchase is required for all warranty claims. Please retain your receipt or order confirmation email.
Warranty Transferability: Warranties are non-transferable and apply only to the original purchaser.
Shipping Costs: Customers are responsible for shipping costs associated with returning products for warranty service. If the claim is approved, we will cover the cost of shipping the repaired or replaced item back to you.
Limitations: The warranty is limited to the repair or replacement of the product. digital-porto.shop is not responsible for any incidental or consequential damages resulting from the use of the product.