Shipping Information

At digital-porto.shop, we are committed to delivering your purchases in a timely and efficient manner. Below is important information regarding our shipping policies.

1. Processing Time

Order Processing: All orders are processed within 1-3 business days after receiving payment. Orders are not shipped or delivered on weekends or holidays.
Processing Delays: If we are experiencing a high volume of orders, shipments may be delayed by a few days. In the case of a significant delay in shipment, we will contact you via email or phone.

2. Shipping Rates and Delivery Estimates

Shipping Charges: Shipping charges for your order will be calculated and displayed at checkout. The cost depends on the size and weight of the items and your location.
Delivery Times:
- Domestic Shipping: 5-7 business days
- International Shipping: 10-20 business days
Shipping Carriers: We use a variety of carriers to ensure the most efficient delivery, including UPS, FedEx, and USPS.

3. Shipping Confirmation and Order Tracking

Confirmation: You will receive a shipping confirmation email with tracking information once your order has been shipped.
Tracking: You can track your order using the tracking number provided in the confirmation email. Please allow 24-48 hours for the tracking information to update.

4. Shipping Restrictions

Domestic Shipping: We currently ship to all 50 states in the U.S., including Alaska and Hawaii.
International Shipping: We offer international shipping to select countries. Please contact us at support@digital-porto.com if you have questions about international shipping availability.

5. Customs, Duties, and Taxes

International Orders: Your order may be subject to import duties and taxes, which are incurred once the shipment reaches your destination country. digital-porto.shop is not responsible for these charges, and they must be paid by the recipient.
Customs Clearance: Customs policies vary widely by country. You should contact your local customs office for more information. Please note that delays due to customs processing are not within our control.

6. Damages and Lost Packages

Damages: If your order arrives damaged, please contact us immediately at support@digital-porto.com. We will process your claim and work to resolve the issue as quickly as possible.
Lost Packages: If you believe your package has been lost in transit, please contact us, and we will assist you in locating it. If the carrier confirms the package is lost, we will issue a replacement or refund.

7. Incorrect Shipping Information

Please ensure that all shipping details are accurate at the time of purchase. digital-porto.shop is not responsible for items not received due to incorrect or incomplete shipping details. If an item is returned to us due to incorrect address information, the customer will be responsible for additional shipping charges.