Return Policy

At digital-porto.shop, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your product, please review our return policy below.

1. Eligibility for Returns

Return Window: You have 30 days from the date of delivery to return an item.
Condition of Items: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-Returnable Items: Certain items are not eligible for return, including:
- Gift cards
- Downloadable software products
- Items marked as final sale

2. Return Process

Initiate a Return: To start a return, contact us at support@digital-porto.com with your order number and the reason for the return. Our customer service team will guide you through the process.
Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.
Return Address:
- digital-porto.shop
  1508 Angie Drive
  Los Angeles, CA 90017
  United States

3. Refunds

Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10-14 business days.
Partial Refunds: Partial refunds may be granted for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at support@digital-porto.com.

4. Exchanges

Exchange Policy: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@digital-porto.com.
Exchange Process: To exchange a product, follow the return process, and once your return is received, we will process the exchange.

5. Damaged or Defective Items

Reporting Damages: If you receive a damaged or defective item, please notify us within 7 days of delivery. We will arrange for a replacement or a full refund, including return shipping costs.

6. Sale Items

Sale Items: Only regular-priced items may be refunded. Sale items cannot be refunded unless they are defective or damaged.

7. Cancellations

Order Cancellations: Orders can only be canceled before they have been shipped. To cancel an order, please contact us as soon as possible at support@digital-porto.com.