Frequently Asked Questions (FAQ)

1. What types of products do you sell?

At digital-porto.shop, we specialize in three main categories:

  • Digital Cameras: From compact cameras to advanced DSLRs and mirrorless models, we have options for both amateur photographers and professionals.
  • Electric Scooters: We offer a range of electric scooters designed for urban commuting and recreational use, featuring powerful motors and durable builds.
  • Portable Generators: Our portable generators provide reliable power for outdoor activities, emergencies, and more.

2. How do I place an order?

Placing an order is simple:

  1. Browse our product categories and select the item you want.
  2. Click “Add to Cart” and proceed to checkout.
  3. Enter your shipping and payment information, then confirm your order.

You’ll receive an order confirmation email once your purchase is complete.

3. What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal

All payments are securely processed to protect your personal information.

4. How long does shipping take?

  • Domestic Shipping: Typically takes 5-7 business days.
  • International Shipping: Generally takes 10-20 business days, depending on the destination.

You will receive a tracking number once your order has been shipped.

5. Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping costs and delivery times will be calculated during checkout.

6. Can I return or exchange a product?

Yes, we have a 30-day return policy for unused and unopened products. To initiate a return, please contact us at support@digital-porto.com with your order details. For exchanges, follow the return process and place a new order for the desired product.

7. What should I do if my product arrives damaged?

If your product arrives damaged, please contact us within 7 days of delivery at support@digital-porto.com. We’ll arrange for a replacement or full refund, including return shipping costs.

8. Do your products come with warranties?

Yes, most of our products come with manufacturer warranties. Please refer to the product page or documentation for specific warranty details. If you have any questions about warranties, feel free to contact us.

9. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website. If you have any trouble tracking your order, please reach out to us.

10. How do I contact customer support?

You can contact our customer support team via:

Our team is available to assist you with any questions or concerns.

11. Can I cancel my order?

Orders can be canceled before they have been shipped. To cancel an order, contact us as soon as possible at support@digital-porto.com. Once an order has been shipped, it cannot be canceled, but you may return it in accordance with our return policy.

12. What should I do if I received the wrong item?

If you received the wrong item, please contact us immediately at support@digital-porto.com. We will arrange for the correct item to be shipped to you and provide instructions for returning the incorrect product.